Claims Consultant

Leah LaPointe
JFK Federal Building Suite 1500-C
Phone: 617-303-5689
Fax: 617-227-2024


Monday thru Friday


Office Assistant

Dennis Gosby
JFK Federal Building Suite 1500-C
Phone: 617-303-5688
Fax: 617-227-2024


Monday thru Friday

As the largest organization of combat veterans, we understand the frustrations that can arise with making a VA claim. Our skilled VFW Veterans Service Officers helps you wade through all the bureaucratic red tape, offering you a better opportunity to get the disability claim you deserve.
You don’t even need to be a VFW member to take advantage of this free service. As a veteran, this is a serviceyou’ve earned.

Assistant State Service Officer (Central)

Tyler Russell

Phone: 617-303-5688

Project New Hope
Worcester 70 James Street

Wednesday: 9AM – 3PM
Thursday: 9AM – 3PM
Saturday 8AM-2PM

Please call or email for availability.


24 Beacon Street

State House

Suite 546-1

Boston, MA 02133

Veterans of Foreign Wars

Department of Massachusetts

Assistant State Service Officer (South)

Chad Clubine

Phone: 617-303-5688


Brockton VAMC Building 7 room 104
940 Belmont Street, Brockton

Tuesday: 9AM-3PM
Wednesday: 9AM-3PM
Friday: 9AM-3PM

Jamaica Plain VAMC Main Hospital, c-wing 3rd Floor room 32

Alternating Thursday (call for location): 9AM-3PM

State Service Officer
Delray Dorsey

15 Bedford street
JFK Federal Building Suite 1500C
Office Phone 617-303-5690
Cell Phone: 781-812-8125
Fax: 617-227-2024


JFK Federal Building

Tuesday: 7AM-5PM
Thursday: 7AM-5PM
Friday: 7AM-5PM

Assistant State Service Officer (West)

Gam Rosa
Phone: 413-512-1665

North Hampton-Leeds VAMC Building 1 Room 1062
421 N. Main Street
Leeds, Ma 01053

Monday: 9am-4pm

Springfield Vet Center
95 Ashley Ave
West Springfield, Ma 01089

Tuesday: 1pm-7pm
Fridays: 9am-4pm

Holyoke Soldiers Home
110 Cherry Street
Holyoke, Ma 01040

Thursday: 9am-1pm

Assistant State Service Officer (North)

Dominic DiMambro

Phone: 978-808-6558


Bedford VAMC Building 9 Room 136
200 Spring Road, Bedford

Monday: 9AM-3PM
Friday: 9AM-3PM

Billerica Post 8819
12 Phiney Street, North Billerica

Wednesday: 9AM-3PM

The VFW Department Service Office is available for ALL veterans needing claims assistance. Whether filing an initial VA claim, requesting an increase in benefits or would like to file a notice of disagreement

 we are here to assist you.

The Department Service Office is located in the

JFK Federal Building, 15th Floor,
Suite 1500C
Boston MA 02133.

A VFW Service Officer will:

  • Offer research and advice to veterans who wish to handle their own claims.
  • Assist veterans who are filing original claims for compensation and/or
  • pension with the Department of Veterans Affairs and complete the required
  • VA forms on behalf of the claimant.
  • Assist veterans in reopening claims for service-connected disabilities and
  • complete the required VA forms.
  • Follow up on status of claims filed by veterans with the VA Regional Office.
  • File Notice of Disagreement with the VA Regional Office if a veteran
  • believes the decision made by the VA was incorrect.
  • Review statements of the case from the VA regarding denials of claim and
  • assist veterans with the preparation of responses.
  • Assist veterans or surviving spouses in the preparation of appeals for
  • denial of claims and file the appeals with the local VA Regional Office for forwarding to the Board
  • of Veterans Appeals in Washington, D.C.
  • Complete VA Forms other than for original claims.
  • Answer/research telephone inquiries regarding medical, death/burial and
  • other miscellaneous benefits.